I saw this info in an image on the Glue Isobar blog and immediately typed it up, printed it out and placed it near my desk. In three short (okay, somewhat short) days these thoughts have already saved me more than a few times.

1. Do one thing at a time
2. Know the problem
3. Learn to listen
4. Learn to ask questions
5. Distinguish sense from nonsense
6. Accept change as inevitable
7. Admit mistakes
8. Say it simple
9. Be calm
10. Smile

Hope they can help you too.